Dear Paw

Dear Paw Subscription and Refund Policy

Effective Date: November 2026

1. Introduction

This Subscription and Refund Policy is a separate legal document that supplements the Dear Paw Terms of Service. It governs all billing, subscription, and payment related matters.

2. Subscription Plans

Dear Paw offers free and paid subscription plans. Current plans and prices are shown on the Dear Paw website.

3. Billing and Payment

You authorize StoryKeepers Limited, as operator of Dear Paw, to charge your selected payment method for all applicable fees.

Payments are processed by third-party providers.

You are responsible for all applicable taxes.

4. Auto-Renewal

Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date.

5. Refund Policy

All payments for subscriptions are non-refundable.

No refunds will be issued for any reason, including but not limited to the following situations:

  • Change of mind after purchase;
  • Partial use of the Service or unused subscription time;
  • Account suspension or termination for any reason;
  • Downgrading or upgrading plans;
  • Technical issues that do not prevent access to the Service;
  • Any dissatisfaction with AI-simulated conversations or other AI-generated content.

The only exceptions are refunds expressly required by applicable law. In such cases, any refund (if granted) will be processed to the original payment method as soon as reasonably practicable.

6. No Chargebacks

You agree not to initiate chargebacks, reversals, or disputes with your payment provider for any authorized charges. If you do so, StoryKeepers Limited, as operator of Dear Paw, reserves the right to terminate your account immediately and pursue full recovery of any losses, including legal fees.

7. Termination and Suspension

StoryKeepers Limited, as operator of Dear Paw, reserves the right to suspend or terminate your account for non-payment, violation of Terms, or other reasons without refund.

8. Changes to this Policy

We may change subscription prices or introduce new fees at any time. Any price changes will be notified to you at least 30 days in advance via email or in-app notification. Continued use of the Service after the effective date constitutes acceptance of the new prices.

— End of Subscription and Refund Policy —